Work With Us
We are looking for a Customer Support Associate
Job Requirements & Qualification:
Must have at least 1-3 years of customer service experience in a call center or remote customer interaction environment. Work experience in North America or Europe and in the transportation industry would be given preference.
Impeccable English language skills and a keen understanding of cultural contexts for various countries (primarily in North America and Europe)
Follow all quality protocols for CSRs and monitor all customer requests
Register any complaints and report to the line manager immediately
Must have a keen understanding of all SOPs
Must remain calm under pressure and exhibit confidence and understanding to clients
Good understanding of the transportation landscape and mobile apps in North America, Europe, and Middle East
Ability to use MS Windows, Office, and CRM for client interaction
Provide accurate, valid, and complete product information by using the right methods/tools
Education: An undergraduate degree (preferably from North America or Europe)
Strong preference for candidates who have experience of living, working or studying in any of USA/Canada/UK (and other European countries) who understand the country and its geography
Making reservations in the system from emails data & Crosscheck previous work
Assign resources (affiliates and drivers) on the upcoming jobs
Monitor the ongoing jobs, make sure chauffeurs are on time, and transfer calls to passengers
Make changes to existing jobs as per clients’ requests through emails/phone & update the attached resource
Education: An undergraduate degree
Strong preference for candidates who have experience living, working, or studying in any of the USA/Canada/UK (and other European countries) and who understand the country and its geography
Benefits
Market Competitive salary
Annual Paid Leaves
Maternity/Paternity Leaves
Performance-based Bonuses
Application Details:
Please send your CVs at: hr@blackurban.com
Mention the position in the email subject. Make sure to send a detailed CV including your work experiences, education, and any experience of living or working abroad.